Boleh88 Privacy Policy – Protecting Our Members' Personal Data

Boleh88 ("we", "Platform", "company") values the privacy of every individual who interacts with our website and app at boleh88.onl. This Privacy Policy details our practices regarding the collection, use, disclosure, and protection of your personal information.

This document applies to all registered members, website visitors, mobile app users, and any individual using Boleh88's services in any capacity. By accessing or using our platform, you acknowledge that you have read and understood this Privacy Policy.

We are committed to protecting your privacy at every stage of your interaction with boleh88. If you have any questions about how we handle your personal data, our support team is available to assist at any time.

Boleh88 collects various types of information depending on how you interact with our platform. Below is a breakdown of the data categories we collect:

2.1 Information You Provide Directly

• Registration information: Full name, date of birth, gender, phone number, and email address.
• Identity information (KYC): A copy of your identity card (MyKad), passport, or other valid identification documents required for account verification.
• Financial information: Bank account details, e-wallet account numbers, and records of deposit and withdrawal transactions.
• Address information: Current residential address, which may be required for KYC verification or certain processing purposes.
• Support communications: Live chat records, emails, and any communications you initiate with our support team.

2.2 Information Collected Automatically

• Usage data: Pages visited, session duration, in-game actions, and browsing patterns within the platform.
• Device information: Device type, operating system, phone model, app version, and screen resolution.
• Network information: IP address, internet service provider (ISP), and approximate geographic location based on IP.
• Cookie and tracking technology data: Session cookies, preference cookies, and unique device identifiers for security and user experience improvement purposes.

Every piece of data we collect is used for specific, legitimate purposes. Below is a summary of our data usage:

We will not use your personal data for any purpose beyond those stated above without first obtaining your explicit consent. Every marketing communication we send includes a clear and easy unsubscribe option.

Boleh88 does not sell or rent your personal data to any third party. However, there are limited situations where we may need to share your information with certain parties:

4.1 Trusted Service Providers

We work with a number of third-party service providers who help us operate the platform, process payments, and deliver support services. All providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes specified by boleh88.

4.2 Legal Requirements

We may be required to disclose your personal data to the relevant authorities when mandated by law, court order, or to meet applicable AML (Anti-Money Laundering) compliance requirements. In such situations, we will notify you of the disclosure where permitted by law.

4.3 Business Transfers

Should boleh88 be involved in any merger, acquisition, or asset sale, members' personal data may be transferred as part of that process. You will be notified in advance and given appropriate options before your data is transferred to a new entity.

Boleh88 uses cookies and similar tracking technologies to enhance website functionality, personalise your experience, and analyse our platform's performance.

5.1 Types of Cookies We Use

• Essential Cookies: Required for core website functions such as login, session security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saves your preferences such as language, time zone, and display settings to make your experience more comfortable.
• Analytics Cookies: Helps us understand how visitors use our website, which pages are most popular, and where improvements are needed. This data is collected in aggregate and does not personally identify you.
• Security Cookies: Used to detect and prevent suspicious activity such as unauthorised login attempts and account fraud.

5.2 Managing Cookies

You can manage and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the Boleh88 platform. For more information on managing cookies, refer to your browser's help documentation.

The security of your personal data is boleh88's highest priority. We continuously invest in the latest security infrastructure to ensure your information remains protected at all times.

6.1 Technical Security Measures

• 256-bit SSL/TLS encryption for all communications between your browser and our servers.
• Passwords are stored using one-way hashing algorithms that cannot be decrypted.
• Two-factor authentication (2FA) is available and encouraged for all member accounts.
• Regular security scans and penetration testing conducted by independent security experts.
• 24/7 monitoring for suspicious activity and potential cybersecurity threats.
• Automated data backups stored at separate locations with strict access controls.

6.2 Organisational Security Measures

• Access to member personal data is restricted to staff with a legitimate business need only.
• All staff who handle personal data undergo regular data protection training.
• Immediate access termination when staff leave the company or change roles.

As a data subject, you hold certain rights under applicable data protection laws. boleh88 fully respects and facilitates the exercise of these rights.

To exercise any of the above rights, please contact our privacy team via live chat or support email. We will process your request within 30 calendar days from the date we receive your complete request.

Boleh88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data: Retained for the duration your account is active and for five (5) years after account closure to meet legal requirements.
• Financial transaction records: Retained for seven (7) years in accordance with applicable AML and financial legal requirements in Malaysia.
• Support communication logs: Retained for two (2) years for reference and service improvement purposes.
• Website analytics data: Aggregated data without personal identifiers is retained for a period not exceeding two (2) years.
• KYC documents: Retained for a minimum of five (5) years, or longer if required by the relevant authorities.

Once the retention period has ended and there is no legal requirement to continue storing your data, your personal data will be securely deleted or anonymised from our systems.

The boleh88 platform may contain links to or be integrated with third-party services such as payment processors, game providers, and analytics tools. Please take note of the following:

• Every third-party provider we work with is carefully selected based on their security track record and privacy compliance.
• Payment providers integrated with boleh88 use PCI-DSS security standards to process your financial information.
• We are not responsible for the privacy practices of third-party websites or services that you may access via links on our platform.
• We recommend reading the privacy policy of each third-party service before providing them with any personal information.

Boleh88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Any amendments take effect as soon as they are published on this page with an updated date.

For material amendments that significantly affect your privacy rights, we will provide reasonable notice via email to your registered address or an in-account notification at least seven (7) days before the amendment takes effect.

It is your responsibility to review this page periodically. Your continued use of the Boleh88 platform after any amendments are published constitutes your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the website. This is the fastest way to get an immediate response.
• Privacy Email: [email protected] — For official personal data rights requests, with a response time of within 30 calendar days.
• General Support Email: [email protected] — For general enquiries about privacy and account security.

You may also refer to the page FAQ us for answers to frequently asked questions on privacy and security. For information on responsible gaming and self-protection, visit our Responsible Gaming page.